AI customer service agents resolve 45-65% of requests without human intervention. Zendesk AI, Salesforce Agentforce and Intercom Fin achieve 4.2/5 CSAT. Cost per resolution drops from €12 to €0.80.
Automatic ticket classification and routing. Answer Bot resolves 65% of self-service requests. Native integration across all channels.
Autonomous AI agent with full CRM context. Executes actions (refunds, order changes) without scripts. +40% autonomous resolution at Wiley on day one.
GPT-4o + Claude. Resolves 65% of conversations without escalation. 4.2/5 CSAT. Pricing: $0.99 per successful resolution.
Near-indistinguishable synthetic voice. Emotional understanding. ~300ms latency. Deployed in call centres: -60% queue, 24/7 operation.
Order tracking, returns, refunds, product availability, 80% of requests. 24/7 resolution without human agent.
-80% L1 ticketsBalances, transfers, insurance FAQ, simulations. Human oversight mandatory for risky operations (EU AI Act).
-55% inbound callsAppointment booking, medication reminders, preliminary symptom triage (mandatory medical supervision).
+34% no-show reductionGuided technical diagnosis, spare parts dispatch, expert escalation. L1 resolution without technician visit.
-42% site visitsMolderez Consult SRL leads AI implementation tailored to your sector.
Discuss my project